Товары | Foundations of IT Service Management: based on ITIL 2005 г Мягкая обложка, 231 стр ISBN 9077212582 инфо 13880z. |  | This bestselling publication is an indispensable guide to IT Service Management as defined by ITIL, particularly for anyone taking the Foundation exams *Covering Service Support, Service Delivery and Securityбчъщъ Management *Containing official ITIL material *A comprehensive study aid for ITIL Foundation exam *With an extra chapter of exam information encompassing sample exam questions and background information on the exam process. | |
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